Most tenants are a treasured asset for a property, even if they can sometimes be a handful. It takes a lot of skill and effort to close a sale and get a new renter. But sometimes a particular tenant is simply not an asset. Messy Marvin, Non Paying Nancy, Destructive Dan, and Aggressive Amy have worn out their welcome. After you go through the process of evicting one of these bad renters, you don’t want to let them rent from you again without serious consideration. Blacklist that troublemaker in your DoorSwap Self Storage Management software and they won’t be able to sneak back into your facility or any of your sister facilities.
Once a tenant’s “Blacklist” setting is set to Yes, DoorSwap will be on alert for that person at any site in your portfolio, even if you don’t have security access to the other properties. When doing a Move In, the new customer’s name and various parts of their contact information are compared to all the blacklisted renters in your portfolio.
So how has the blacklist been used by DoorSwap users? I asked for stories from some managers in the trenches, and here are some of my favorites.
Judy C., a manager in Memphis TN told me these accounts:
“I blacklisted this particular person for leaving twenty full bags of trash in front of her unit after she cleaned out. Also, another tenant was pouring motor oil down the drain. I know this because in addition to the cameras we view, our owner saw the guy doing it with his own eyes! Blacklisted.”
Patrick W, the general manager of several facilities around Douglasville GA writes:
“We had a tenant that we blacklisted at one of our properties after coming in the office and acting like a mad man. This tenant was an auction tenant at the time and after he paid he was to move everything out of the unit immediately. He moved everything off the property but sat it all on the side of a busy highway. He proceeded to later move everything away via a Trans Am T-top car. The next day we came in office and noticed that our moving truck window was busted in 3 places. Yes he will be on the blacklist at our properties for Life!”
Duncan E, a general manager and software project manager in Nashville TN relayed this saga:
“I wish we had the Blacklist option sooner! When I took over this property I had a nice little old lady come in to rent a unit. She was already in the system and there were no notes alerting me to the problems we would have with her. She started out with one unit. Then she added another. Would be on site for hours on end moving things between her units. Then one day she showed up in a minivan that was packed full of “stuff”. I wish I had a picture of this van; there was barely enough room for her to sit it was so full. She then rented another unit for the items on the top of her van. Now that she has 3 units she started having problems paying for all of them. She started losing keys for her units. We suggested that she combine them into one larger unit so she could manager her payments. She did not like this idea as one big unit would overwhelm her.
She really became a problem when we would go to show a small unit that should be vacant and when we got to it and there was a lock on it! At first we did not know this was our hoarder. We finally figured it out when she would come in the office to let us know she had to put her things in another unit since hers were full. This happened a number of times so we again suggested a larger unit. Or that she throw out some of her junk. This only enraged her as she was let us know she was trying to start a daycare. Did I mention this was a 75 year old 5ft 2in elderly semi-homeless lady that was always asking tenants to help her move something…
We convinced her to move her things into the larger unit since she was having trouble paying for 6 units. She was always behind on at least 3 of them. Once she agreed to move, we finally saw into some of her units. They were full of Kroger plastic bags with random news papers or other papers she had. She was also hoarding dirty stuffed animals and random toys she would find in the trash. When I say full, I mean full to her. Bags were only stacked knee high as that was all she could manage.
Once we got her into the larger unit I was telling this story to a previous manager and he let me know this is not the first time she has been doing this at the property. He had to remove her from the property a few years ago due to the same problems. And back then she was sleeping in the van on site or in the parking lot.
We finally got her to move out by forcing her to move into one large unit instead of the 6 small units. She was not able to handle the stress we created for her by forcing her into one large unit she could afford to pay for. We finally had to evict her and gave her a week to clean out everything she wanted. She showed up with a U-Haul and some helpers who she claimed came from her church. Once the “helpers” saw what was in the units and that it was all trash, they told her she was on her own and that the church would help her store trash. After her time was up she left us with a 10×20 filled knee high with Kroger bags full of trash and loose change. And a headache for our maintenance man. IF only we had the Blacklist sooner we would never have let her back on the property.”
So, blacklist the people that cost you more time and effort than the money that you are occasionally able to get out of them, and avoid a repeat of a disaster. And you might also keep an eye out for a Trans-Am full of furniture or a van with bags of teddy bears on the roof.
Got a story to share about a tenant that you’ve blacklisted? Send it to firstname.lastname@example.org.